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Delivery


Delivery Information

Discreet Delivery
Your privacy is our number one priority at Skin Two. To this end, all orders are dispatched in plain, completely discreet packaging, and most orders are sent on a fully tracked & signed for service by our delivery partner Royal Mail.
Your order will arrive in either a plain brown box or a plain opaque grey bag depending on the contents of your order.

Store Pickup
Orders placed for Store Pickup can take up to 5 working days to reach our Waterloo store and cannot be collected immediately. Due to limited storage capacity, orders placed for Store Pickup at our Waterloo store will be held for 14 days before they are cancelled and refunded.
If you require us to hold your order for longer than 14 days, please get in touch with our Customer Services team who will be able to facilitate this for you.


UK Delivery

Free Standard Delivery
2-5 Working Days (may take up to 7 working days during busy/sale periods.)
If you don’t need your items right away, choose our Standard Delivery option, which is free for all UK orders over £49.95 or £4.95 for orders under this value.
You can typically expect your order to arrive within 2-5 working days from placing your order. This service is fully tracked for for your peace of mind. *Please note, small orders under £50 may be sent on a non-tracked service.

Tracked 24
£6.95 (Order before 3pm) If you just can’t wait for your purchases to arrive, choose this Next Day Delivery option. Next day deliveries are generally dispatched using Royal Mail’s UK Mainland Tracked 24 service (although we may use a courier service at our discretion if an order is unusually large or valuable).
Orders placed on Tracked 24 Delivery before 3pm Monday-Friday will be dispatched that very same day for delivery on the next working day, orders placed after 3pm will be dispatched the following working day. Please note this is not a guaranteed service. Orders placed before 3pm on Friday will be delivered on Saturday. Any order placed before 12.30pm on Saturday will be delivered on the Sunday.

Next Day Delivery Before 1pm
£9.95 (Order before 3pm) For those of you who want a maximum control over when your items arrive, or need delivery on a Saturday, choose our Next Day By 1pm service (provided by Royal Mail).
Orders placed with our Next Day By 1pm service before 3pm Monday-Friday will be delivered the following day between 8am and 1pm, Saturday delivery may be anytime that day.
Orders placed with this service Monday-Thursday after 3pm will be dispatched the following day, orders placed with this service on Fridays and Saturdays will be dispatched the following Monday for delivery on Tuesday.

DPD Next Working Day Delivery
£9.95 (Order before 2pm) Excludes Scottish HighlandsThis service is only available for orders dispatched from our Watford warehouse, if your order is part or fully dispatched from another location your items will be sent via Royal Mail on their next day delivery service.
Please note as this is a next working day service, orders will not be delivered on weekends. Orders placed after 2pm Thursday will be dispatched Friday for Monday delivery. Orders placed after 2pm on Friday, or over the weekend, will be dispatched on Monday for Tuesday delivery.

FedEx Priority Delivery
£9.95 (Order before 2pm) UK Mainland OnlyThis service is only available for orders dispatched from our Watford warehouse, if your order is part or fully dispatched from another location your items will be sent via Royal Mail on their next day delivery service. This service also requires a phone number for FexEx to fulfil your shipment, If one is not provided we may ask you for one, or ship your order on an equivalent service with a different courier.
Please note as this is a next working day service, orders will not be delivered on weekends. Orders must be placed before 2pm for FedEx delivery Monday-Thursday. Orders placed after 2pm Thursday will arrive on Monday, and orders placed after 2pm Friday will arrive on the Tuesday.

Order to Collect
Deliveries can also be placed for collection at the Waterloo and Watford Stores.


International Delivery

International Delivery £14.95 (3-10 Working Days):
At Skin Two, we want everyone to be able to turn their fantasy into reality no matter where in the world you are. We deliver to most countries worldwide, but please get in touch with our customer services team if you cannot find your country in the drop down menu at checkout so our team can advise you.

International Delivery is £14.95 and is generally sent via Royal Mail, although some international orders will be sent via one of our courier partners if necessary. This service typically takes 3-10 working days from dispatch for delivery.

Due to weight and other restrictions, some items cannot be delivered to all countries, including aerosol sprays and items over 2kg. If you think this might affect you, please see the “additional information” on the products you would like to purchase, or contact our customer services team who will be happy to help you.

Please note that all orders are subject to local taxes and VAT. This includes customs charges.

Duties:
EU Orders under €150 are inclusive of customs and duties.
EU Orders over €150 are subject to customs and duties.


Dispatch and Receipt

Orders will not be dispatched or delivered on Bank Holidays, Public Holidays, or Sundays.
For your security and privacy, all of our deliveries must be signed for upon receipt. This means that we cannot leave instructions for Royal Mail or our courier partners to leave your order in a specified place at your property.
If you are not in to collect your order, Royal Mail will return your parcel to your local depot and leave a “Something for you” card with instructions for redelivery or collection.

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